I've been anticipating the arrival of my new debit card for at least a week now... after growing impatient, I decided to check with my online bank to see what was going on. Turns out, my request for a new card was actually denied a couple of days after I requested it, and I wasn't properly notified.
I then found out that this was because of the type of account I had, so I decided I would open a new account... then it asked me to check if all of my information was up to date, and sure enough the one thing that was outdated (my phone number) was the one thing I had to call the bank about for "security reasons".
Upon punching in a series of numbers to get through the automated messages and actually talk to a real person, I was then greeted to what felt like hundreds more security questions to prove that I was in fact me.
If that wasn't bad enough, one of the questions was about what I'd purchased recently, which I'd purchased today but opted not to take a receipt for since I never usually need them. Then when I went to check how much I did spend online, my online bank wouldn't let me log in.
Finally I got around this by answering a few more questions. The women then asked me why I was wanting to change my phone number, and I answered that I wanted to open a new account... instead, she offered to simply change my current account to the new one, without having to change any account numbers or notify my workplace of an account change. Furthermore, she put in a request for my debit card for me, which I had to confirm when I logged on next.
So then I went to log onto my online bank again, and sure enough, it still wouldn't let me in. I had to go through and change my online bank password, which I guess wasn't bad since I had to give it away to get the mobile number changed, and sure enough everything was as I was told it was - my old account was simply switched over to the new one, and I confirmed the request for a debit card.
So although it was a major time consuming mess, I guess it worked out in the end. Still, I just wish I'd looked at this earlier because now there's no hope of me getting it before Christmas and getting the Tamagotchi Friends before the new year.